in Contact Us
If you need help outside of office hours, we offer assistance from the Emergency Team.

The Emergency Team should be contacted in the event of an Emergency only and are available Monday – Thursday, 20.00pm – 8.00am and Friday – Sunday, 18.30pm – 8.00am on 0203 603 2259.

Please note that the Emergency team should only be contacted for:


  • Assistance at the vehicle at the start of your booking
  • Charging issues
  • Accidents, Breakdowns and Recovery
  • Assistance ending your booking – e.g getting the car back on charge


Misuse of this number will result in you being fined the Emergency Line Misuse Charge.
For General and Membership Enquiries, please contact Customer and Membership Services within office hours.