Introducing the E-Car app

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Why we created an app

The E-Car app was developed to be both pleasing on the eye and very intuitive, the app enables us to actively monitor charge data more efficiently, which allows us to increase vehicle availability across the fleet.

 

As part of the new app, members have the ability to manage and book E-Car’s on the go. The app also features some useful new tools, such as remote unlocking and locking vehicles straight from your mobile device.

How to use the E-Car app

How to make a booking

With our brand new app, you are able to book an E-Car in as little as 3-steps:

  • Enter your location, select your start & end date and times.
  • Choose one of our brand new electric vehicles
  • Check all your booking details are correct, and away you go!

Please double check your details on the confirmation screen. If you have any questions about your booking, please contact: 020 3063 2259 or email info@ecarclub.co.uk.

Unlock your vehicle

You can use the E-Car app, to unlock the E-Car at the beginning of your booking. To begin, select the ‘My Bookings’ tab on the home screen, then tap the ‘Current’ bookings tab. Next, tap the ‘Start’ button in the bottom right hand side of the screen.

Select ‘Unlock Vehicle’ and enter your 4-digit PIN number.

Please be aware the unlock function on the app is time sensitive and will only work during your reservation times.

Lock your vehicle

You can use the E-Car app, to lock the E-Car at the end of your booking. To begin, select the ‘My Bookings’ tab on the home screen, then tap the ‘Current’ bookings tab. Next, tap the ‘End’ button in the bottom right hand side of the screen.

Select ‘Lock Vehicle’ and enter your 4-digit PIN number.

Please be aware the lock function on the app is time sensitive and will only work during your reservation times.

Patience is a virtue!

When using the app to unlock a vehicle, please remember to be patient. The technology used is similar to sending and receiving a text message.

When you send a signal to unlock your E-Car, it’s sent to our servers that check to see if you have an active reservation in that vehicle. Once confirmed, the signal is sent back to the vehicle, and the doors will unlock.

As with any text messages, these can get delayed, so please give it time before sending another unlock request. The more requests you send to the server, the longer the car will take to unlock.

Anywhere, anytime…

Switch easily between your computer, smartphone and tablet. Simply sign in to your E-Car Club account and we’ll sync your previous searches, stored credit cards and lots more. Pick up where you left off – on any device.

Booking is just the beginning

Our app is designed to assist you at every step of your journey. Follow our user-friendly maps to find your way to your booked vehicle. Or call on 020 3603 2259 or email info@ecarclub.co.uk, our Customer Service are available 24/7.

All the freedom you need

Our app gives you the flexibility to explore the UK. Find a car to hire at your nearest E-Car hub, add a day or two if you would like to extend your booking, or cancel a booking if plans change. Be as free as the open road.